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Frequently Asked Questions (FAQ)
Product Information
1. Is Keepe Flask an original/authentic brand?
Yes, Keepe Flask is an original and authentic brand, designed and manufactured with quality materials to ensure the best experience for our customers.
2. Where is Keepe Flask made?
Keepe Flask is manufactured in Sydney, Australia, using high-quality production processes to guarantee durability and performance.
3. Why is Keepe Flask cheaper than other local and international brands?
Keepe Flask offers affordable prices because we focus on providing high-quality products directly to customers without the overhead costs of middlemen or excessive markups. We believe in offering excellent value without compromising on quality.
4. How is the quality of Keepe Flask?
Keepe Flask is designed with premium materials to ensure long-lasting durability and efficient temperature retention. It keeps your beverages hot for up to 12 hours and cold for up to 24 hours. Keepe Flask is made from BPA-free materials and is leakproof, making it a reliable choice for your everyday needs.
5. Will you release other colors that are not available in other sizes of your bottles?
Yes, we are constantly exploring new color options for Keepe Flask and will be releasing more varieties in the future. Stay tuned for updates on new colors and sizes!
6. Do you sell accessories for Keepe Flask?
Yes, we offer accessories for Keepe Flask. These include lids, cleaning brushes, and more. Check out our website for the full range of accessories available.
Ordering & Shipping
1. How can I place an order for Keepe Flask?
You can place an order directly on our website. Simply select your desired product, add it to the cart, and proceed to checkout for secure payment.
2. Do you offer international shipping?
Yes, Keepe Flask offers international shipping to select locations. Please refer to our shipping policy for a full list of locations we currently ship to.
3. How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Standard shipping usually takes between 3 to 4 days. You will receive a tracking number once your order has shipped.
4. How much does shipping cost?
Shipping fees vary based on your location and the size of your order. You can view the estimated shipping cost at checkout before completing your purchase.
5. Can I change or cancel my order after placing it?
Once an order has been processed and shipped, it cannot be changed or canceled. Please double-check your order details before finalizing your purchase.
Returns & Warranty
1. What is your return policy?
We accept returns for Keepe Flask within 7 days of purchase, provided the item is unused and in its original condition. Please refer to our return policy for more details on how to initiate a return.
2. I lost my receipt, can I exchange my Keepe Flask?
Unfortunately, without a receipt, we are unable to process an exchange. However, if you’ve lost your receipt, please contact our customer service team with a screenshot of your order confirmation, and we will assist you further.
3. Does Keepe Flask have a warranty and what is the coverage?
Yes, Keepe Flask comes with a 1-year warranty. This covers any manufacturing defects or issues arising from normal use. Please refer to our warranty policy for more details on how to claim your warranty.
Account Management
1. Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account with us allows you to save your details for faster future orders and track your order history.
2. How do I create an account?
Simply click on the "Sign Up" button at the top of our website, and fill in the required details. You will be able to start shopping immediately after registration.
3. How can I reset my password?
If you forget your password, go to the "Forgot Password" page on our website, enter your registered email address, and follow the instructions to reset it.
4. How can I update my account information?
Log into your account and navigate to the "Account Settings" section. From there, you can update your personal details, shipping address, and email preferences.
General Questions
1. How do I contact customer service?
You can reach our customer service team through the "Contact Us" page on our website. We are available via email, phone, or live chat during business hours.
2. I bought my Keepe Flask on Lazada/Shopee/TikTok/website and did not receive a receipt. How am I going to exchange the item?
We ensure that every item purchased from us includes a receipt. If you did not receive one, please provide a screenshot of your order, and we will assist you in processing the exchange.
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